Unit Knowledge Guide-TLII5018 Manage customer service Learner Resources (Skill Set) Core units FSKLRG008 Use simple

Core units FSKLRG008 Use simple strategies for work-related learning Elective units FSKNUM003 Use whole numbers and halves for work FSKNUM004 Use basic and familiar metric measurements for work FSKNUM005 Use familiar 2D shapes for work SKDIG001 Use digital technology for short and basic workplace tasks FSKDIG002 Use digital technology for routine and simple workplace tasks FSKDIG003 Use digital technology for non-routine workplace tasks FSKLRG002 Identify strategies to respond to short and simple workplace problems FSKLRG003 Use short and simple strategies for career planning FSKLRG004 Use short and simple strategies for work-related learning FSKLRG005 Use strategies to plan simple workplace tasks If you require RPL Kits with comprehensive benchmarking

check and record concrete deliveries RIICRC315D Use concreting materials and equipment RIICCM206D Support plant operations If you require RPL Kits with comprehensive benchmarking

procedures and programs to meet legislative requirements Group C BSBWOR301 Organise personal work priorities and development Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

selection and induction of staff BSBLDR402 Lead effective workplace relationships BSBWHS401 Implement and monitor WHS policies

Unit Knowledge Guide-TLII5018 Manage customer service Learner Resources (Skill Set) Core units FSKLRG008 Use simpleOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner