Assessment Kit-TLII4001 Coordinate quality customer service Certificate II Core units VU22358 Develop learning

Core units VU22358 Develop learning goals Speaking and Listening (1) VU23519 Participate in simple conversations and transactions Reading and Writing (1) VU23521 Read and write simple transactional texts Language Skills (2) VU23522 Read and write simple informational texts VU23520 Give and respond to simple spoken information and directions General Electives (3) VU23560 Access the internet and email to develop language BSBTEC201 Use business software applications VU23566 Explore transport options * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0021 Manage human factors in remote pilot aircraft systems operations AVIH0006 Navigate remote pilot aircraft systems AVIW0028 Operate and manage remote pilot aircraft systems AVIW0004 Perform operational inspections on remote operated systems AVIY0052 Control remote pilot aircraft systems on the ground AVIY0023 Launch

assess and control risks for outdoor recreation activities SISOPLN005 Interpret weather and environmental conditions for outdoor recreation activities SISXCCS001 Provide quality service SISXEMR001 Respond to emergency situations SISXFAC001 Maintain equipment for activities Electives SISOBWG001 Bushwalk in tracked environments SISOBWG005 Lead bushwalks in tracked environments SISOFLD006 Navigate in tracked environments SISOCYT001 Set up

Learner Guide

Assessment Kit-TLII4001 Coordinate quality customer service Certificate II Core units VU22358 Develop learningOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of