Training and Assessment Strategy-ICT30118 Certificate III in Information, Digital Media and Technology UEG Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

set and finish arborist knots AHCARB312 Use standard climbing techniques to access trees AHCCHM201 Apply chemicals under supervision AHCINF203 Maintain properties and structures AHCINF204 Fabricate and repair metal or plastic structures AHCIRG215 Assist with low volume irrigation operations AHCIRG217 Assist with pressurised irrigation operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

plan and implement building and construction environmental management processes CPCCBC6009 Develop

Units of competency FWPCOT4208 Implement workplace sustainability practices BSBCMM402 Implement effective communication strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-ICT30118 Certificate III in Information, Digital Media and Technology UEG Core units BSBCUE203 Conduct customerYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.