Learner Guide-AURSAA001 Process customer complaints in an automotive workplace Skill Set (Skill Set) Units of competency SITXWHS002 Identify

Units of competency SITXWHS002 Identify hazards

Student Assessment Pack

Core units BSBLEG311 Work in a legal services environment BSBLEG314 Protect information in a legal services environment BSBTEC201 Use business software applications BSBXCM301 Engage in workplace communication Electives BSBLEG312 Carry out search of the public record BSBLEG315 Assist in planning activities in a legal services environment BSBLEG421 Apply understanding of the Australian legal system BSBCRT311 Apply critical thinking skills in a team environment BSBDAT201 Collect and record data BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

pastries and breads SITHCCC020 Work effectively as a cook SITHKOP002 Plan and cost basic menus SITHKOP004 Develop menus for special dietary requirements SITHKOP005 Coordinate cooking operations SITHPAT006 Produce desserts SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXFSA001 Use hygienic practices for food safety SITXFSA002 Participate in safe food handling practices SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXINV002 Maintain the quality of perishable items SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units SITHFAB002 Provide responsible service of alcohol BSBWOR203 Work effectively with others SITHIND002 Source and use information on the hospitality industry HLTAID003 Provide first aid (Hospitality) SITHCCC003 Prepare and Present Sandwiches SITXWHS001 Participate in safe work practices SITXGLC001 Research and comply with regulatory requirements Additional Electives BSBFIA401 Prepare financial reports SITXHRM002 Roster staff SITXWHS002 Identify hazards

Learner Guide-AURSAA001 Process customer complaints in an automotive workplace Skill Set (Skill Set) Units of competency SITXWHS002 IdentifyOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce