Training and Assessment Strategy-BSB50420 Diploma of Leadership and Management Session Plan Core units BSBHRM403 Support performance-management

Core units BSBHRM403 Support performance-management processes BSBHRM404 Review human resources functions BSBHRM405 Support the recruitment

Core units BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes BSBSUS401 Implement and monitor environmentally sustainable work practices ICTICT418 Contribute to copyright

policies and procedures in the construction industry Elective units CPCCCA3001 Carry out general demolition of minor building structures CPCCCA3010 Install windows and doors CPCCCM2006 Apply basic levelling procedures CPCCCM2007 Use explosive power tools CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCPB3019 Inspect equipment for serviceability * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-BSB50420 Diploma of Leadership and Management Session Plan Core units BSBHRM403 Support performance-managementYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.