Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set Course Units of competency ICTSAS308 Run

Units of competency ICTSAS308 Run standard diagnostic tests ICTICT302 Install and optimise operating system software ICTSAS305 Provide ICT advice to clients ICTSAS309 Maintain and repair ICT equipment and software ICTICT303 Connect internal hardware components ICTSAS310 Install

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SHBBMUP009 Design and apply make-up SHBBMUP010 Design and apply make-up for photography SHBBMUP013 Design and apply creative make-up SHBBRES003 Research and apply beauty industry information SHBXCCS008 Provide salon services to clients SHBXIND003 Comply with organisational requirements within a personal services environment SHBXWHS003 Apply safe hygiene

Units of competency FNSACC312 Administer subsidiary accounts and ledgers FNSACC311 Process financial transactions and extract interim reports FNSTPB402 Establish and maintain payroll systems FNSTPB401 Complete business activity and instalment activity statements FNSACC416 Set up and operate a computerised accounting system FNSACC408 Work effectively in the accounting and bookkeeping industry BSBFIA401 Prepare financial reports * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set Course Units of competency ICTSAS308 RunYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.